Privacy Policy

This Privacy Policy ("Policy") governs the collection, use, processing, storage, disclosure, and protection of personal information provided by users of MotoRentIndia.

MotoRentIndia ("MotoRentIndia", "Company", "we", "us", or "our") is a brand owned and operated by MotoPrime Ventures Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013, having its registered office at:

30, 2nd Cross Rd, Bethal Layout, Langford Town, Shanti Nagar, Bengaluru, Karnataka 560025, India.

The website located at www.motorentindia.com ("Platform") is owned and operated by MotoPrime Ventures Private Limited.

This Privacy Policy forms an integral part of the Terms of Service available on the Platform and applies to all individuals who access, browse, register on, or otherwise use the Platform and/or the Services, including users, hirers, riders, customers, visitors, and other persons (collectively referred to as the "User", "Hirer", "Rider", "you", "your", or "customer", as the context may require).

By accessing the Platform, creating an account, making a booking, uploading documents, or availing any services provided through the Platform, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy and the Terms of Service.

THIS PRIVACY POLICY CONSTITUTES AN ELECTRONIC RECORD UNDER THE PROVISIONS OF THE INFORMATION TECHNOLOGY ACT, 2000, THE RULES FRAMED THEREUNDER, AND APPLICABLE AMENDMENTS RELATING TO ELECTRONIC RECORDS AND CONTRACTS.

THIS POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC, OR DIGITAL SIGNATURE AND SHALL BE DEEMED A LEGALLY BINDING AGREEMENT BETWEEN THE USER AND THE COMPANY.

The terms of this Privacy Policy become effective upon acceptance by the User or upon use of the Platform and Services.

If you do not agree with any provision of this Privacy Policy, you must immediately discontinue use of the Platform and Services.

The purpose of this Privacy Policy is to establish a transparent framework governing the collection, usage, processing, verification, disclosure, storage, transfer, and protection of Personal Information and Sensitive Personal Data collected by the Company through the Platform.

Capitalized terms not specifically defined herein shall have the meanings assigned to them under the Terms of Service.

In order to provide vehicle rental services, the Company may collect the following categories of information:

4.1 Personal Information

• Full Name (as appearing on Driving Licence)
• Mobile Number
• Email Address
• Residential Address
• Current Address
• Work Email Address
• Emergency Contact Details
• Booking Information

4.2 Identity Verification Documents

The following documents may be collected for identity verification and regulatory compliance purposes:

• Aadhaar Card (Mandatory)
• Driving Licence (Mandatory)
• Selfie/Photograph (Mandatory)
• Passport (Mandatory for motorcycles above 500cc)
• Office Identity Card (where applicable)
• College Identity Card (where applicable)
• Address Proof

4.3 Vehicle Usage and Operational Data

During the rental period, the Company may collect:

• GPS location of the rented vehicle
• Rental history
• Vehicle usage information
• Booking and transaction records

4.4 Verification Through Third Parties

User information and documents may be verified through DigiLocker and other authorized third-party verification service providers.

Users may reserve motorcycles, scooters, or bikes through the Platform by:

1. Visiting the Platform;
2. Selecting preferred pickup and return dates and times;
3. Choosing a vehicle;
4. Providing required personal details;
5. Completing payment procedures; and
6. Uploading required verification documents through authorized third-party verification portals.

The Company reserves the right to approve, reject, suspend, or terminate any booking based on verification outcomes or compliance requirements.

The Company may collect, process, and use User information for the following purposes:

6.1 Service Delivery

• Processing reservations and rentals;
• Identity verification;
• Vehicle allocation and management;
• Customer support services;
• Transaction processing.

6.2 Safety and Emergency Assistance

Information may be disclosed to relevant persons or entities in circumstances including but not limited to:

• Road accidents;
• Medical emergencies;
• Hospitalization;
• Vehicle breakdowns;
• Law enforcement assistance.

Such disclosures may be made to:

• Police authorities;
• Hospitals;
• Medical personnel;
• Social workers;
• Mechanics;
• Emergency responders;
• Family members;
• Friends or emergency contacts.

6.3 Communications

The Company may contact Users regarding:

• Booking confirmations;
• Transaction details;
• Administrative notices;
• Security alerts;
• Service updates;
• Policy updates;
• Compliance-related communications.

6.4 Marketing and Promotional Activities

The Company may use User information for:

• Marketing campaigns;
• Promotional offers;
• Business communications;
• Customer engagement programs;
• Product and service announcements.

6.5 Compliance and Enforcement

Information may be used to:

• Investigate misuse of the Platform;
• Enforce contractual obligations;
• Address violations of applicable laws;
• Monitor compliance with Company policies and Terms of Service.

The Company may disclose User information under the following circumstances:

7.1 Government and Regulatory Authorities

Where required by law, court order, governmental authority, regulatory body, or law enforcement agency.

7.2 Service Providers

To trusted third-party vendors assisting in:

• Identity verification;
• Payment processing;
• Cloud hosting;
• Customer support;
• Marketing activities;
• Technology infrastructure.

7.3 Emergency Situations

For safeguarding life, health, property, or public safety.

7.4 Business Transfers

The Company may share, transfer, assign, sell, license, or otherwise convey User information in connection with:

• Mergers;
• Acquisitions;
• Reorganization;
• Restructuring;
• Amalgamation;
• Sale of assets;
• Corporate transactions.

Any successor entity shall be required to adhere to this Privacy Policy or a substantially similar privacy framework.

By providing information to the Company, the User expressly consents to the collection, storage, processing, transfer, and disclosure of such information in accordance with this Policy.

Users may withdraw consent at any time by sending a written request to:
Email: support@motorentindia.com

The User acknowledges that withdrawal of consent may result in suspension, limitation, or discontinuation of Services.

The Company may store User information on secure servers, including third-party cloud infrastructure providers.

The Company implements reasonable administrative, technical, managerial, operational, and physical safeguards consistent with industry standards to protect User information.

However, the User acknowledges and agrees that:

• No electronic transmission or storage mechanism is completely secure;
• Internet-based communications are subject to risks beyond the Company's control;
• The Company cannot guarantee absolute security of information transmitted electronically.

The Company shall not be liable for security breaches, cyberattacks, or unauthorized disclosures occurring due to circumstances beyond its reasonable control, including failures attributable to third-party infrastructure providers.

Users are advised not to transmit confidential or sensitive information through unencrypted email communications.

The Platform may use cookies and similar technologies to:

• Enhance user experience;
• Maintain session information;
• Recognize returning visitors;
• Improve Platform functionality;
• Facilitate analytics and performance monitoring.

Cookies may be temporary or persistent and do not ordinarily contain personally identifiable information.

Users may modify browser settings to restrict or disable cookies; however, certain Platform features may become unavailable.

The Platform may integrate with or provide access to third-party services including:

• Payment gateways;
• Marketing partners;
• Verification providers;
• Business affiliates;
• Technology partners.

The Company does not control the privacy practices, security measures, or operational mechanisms of such third parties.

Financial information, banking details, payment credentials, and related data submitted during transactions may be collected and processed directly by payment gateway providers.

The Company shall not be liable for any loss, damage, dispute, failure, omission, negligence, or misconduct attributable to any third-party service provider.

Users acknowledge that disputes arising from third-party services shall be resolved directly with the relevant third party.

This Privacy Policy applies solely to information collected by the Company through the Platform.

Any unsolicited information voluntarily provided by Users through any medium shall be deemed non-confidential and non-proprietary.

The Company reserves the unrestricted right to use, disclose, modify, reproduce, distribute, or otherwise utilize such unsolicited information without limitation.

The Company reserves the right to amend, modify, revise, or update this Privacy Policy at any time without prior notice.

Updated versions shall be published on the Platform and shall become effective immediately upon publication.

Continued use of the Platform following publication of any amendments shall constitute acceptance of the revised Privacy Policy.

The Company further reserves the right to suspend, restrict, or terminate access to the Platform where it reasonably believes that a User has violated any provision of this Privacy Policy.

The rights and remedies available under this Privacy Policy are cumulative and in addition to any rights and remedies available under applicable law.

Failure or delay by the Company in exercising any right or remedy shall not constitute a waiver thereof.

No waiver shall be valid unless made expressly in writing by the Company.

If you have any questions, concerns, complaints, or grievances relating to this Privacy Policy or the Company's privacy practices, you may contact:

Email: support@motorentindia.com
Phone / WhatsApp: +91 8884668800

The Company shall make reasonable efforts to address and resolve grievances in a timely manner in accordance with applicable laws.