Legal

Privacy Policy

Last updated: March 27, 2026

MotoRentIndia ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and rental services. It applies to all users of the MotoRentIndia platform and is compliant with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

• Account Information: Full name, email address, mobile number, and password (stored in encrypted form) when you register.
• Identity & Licence Documents: Copies of your driving licence, government-issued photo ID, and any other documents required for vehicle rental verification.
• Booking & Transaction Data: Details of vehicles rented, rental dates, pickup locations, pricing, payment method (card type and last 4 digits only — we never store full card numbers), and transaction history.
• Usage Data: IP address, browser type, pages visited, time spent on the platform, and other analytics data collected via cookies and similar technologies.
• Communications: Messages, queries, or feedback you submit through our contact form or customer support channels.
• Location Data: With your consent, approximate location data to help find the nearest pickup point.

2. How We Use Your Information

• To process your bookings, verify your identity, and complete rental transactions.
• To send booking confirmations, OTP verifications, and service-related notifications via SMS and email.
• To comply with legal obligations, including motor vehicle regulations and tax requirements.
• To improve our platform, personalise your experience, and develop new features.
• To detect and prevent fraud, unauthorised access, or illegal activity.
• To respond to your queries and provide customer support.
• To send you promotional communications about new vehicles or offers — you may opt out at any time.

3. Sharing of Information

• Service Providers: We share data with trusted third-party vendors (payment processors, SMS gateways, cloud hosting) who assist in delivering our services. They are contractually bound to keep your data confidential.
• Legal Requirements: We may disclose your information if required by law, court order, or to cooperate with law enforcement or regulatory authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
• We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Data Security

• We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls to protect your personal data.
• Passwords are stored using one-way hashing algorithms (bcrypt) and are never accessible in plain text.
• While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
• In the event of a data breach that is likely to harm your rights, we will notify affected users and relevant authorities as required by law.

5. Cookies & Tracking

• We use cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage.
• Essential cookies are required for the platform to function and cannot be disabled.
• Analytics cookies (e.g., Google Analytics) help us understand how users interact with the platform. These can be disabled in your browser settings.
• We do not use third-party advertising cookies.

6. Your Rights

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may update or correct inaccurate information via your account profile or by contacting us.
• Deletion: You may request deletion of your account and associated personal data, subject to our legal retention obligations.
• Opt-out: You may unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us.
• To exercise any of these rights, please email us at info@motorentindia.com.

7. Data Retention

• Account data is retained for as long as your account is active or as needed to provide services.
• Transaction and booking records are retained for a minimum of 5 years to comply with financial and tax regulations.
• When data is no longer required, it is securely deleted or anonymised.

8. Children's Privacy

• Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
• If you believe a minor has provided personal information to us, please contact us immediately and we will take steps to delete that information.

9. Third-Party Links

• Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
• We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Policy

• We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision.
• We will notify registered users of material changes via email or a prominent notice on our platform.
• Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

• For any privacy-related queries, concerns, or to exercise your rights, please contact our Data Protection Officer at:
• MotoRentIndia, 30, Bethal Layout, 2nd Cross Road, Shanti Nagar, Bengaluru, Karnataka – 560025
• Email: info@motorentindia.com | Phone: +91 97384 17030

By using MotoRentIndia's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.